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1.
The business process outsourcing industry has got disrupted, first by the significant shift in value creation activities from the clients to the service providers, and second by pervasive digital penetration, resulting in the emergence of Digital Transformational Outsourcing (DTO). Service providers now play a more significant role, making their capabilities important. In the new context, service providers require a uniquely different set of dynamic capabilities to handle end-to-end business functions on behalf of their clients while delivering digital value propositions.We study 26 of the largest global business process outsourcing providers to conceptualise and identify six dynamic capabilities of service providers salient in the new context, i.e., consultative, orchestration, insights, network management, knowledge access, and standardisation. Interviews conducted with industry experts provided evidence in support of the identified dynamic capabilities. A novel firm capability dataset was created using secondary data, and using fuzzy-set Qualitative Comparative Analysis (fsQCA), we identify configurations for high and low performance and find them to vary by the firm's broad/narrow scope. 相似文献
2.
Mothers who use substances need integrated, multi-sectoral intervention services to support substance use discontinuation. We explored mothers’ service use at Breaking the Cycle, an early intervention and prevention program for pregnant and parenting women and their young children in Toronto, Canada. We conducted retrospective analyses of families’ service records and client charts (N = 160). Aims were to 1) describe women’s use of service, 2) examine how early engagement of pregnant women related to postnatal service use, and 3) examine the circumstances in which women ended their service relationship with Breaking the Cycle. Specifically, we examined circumstances at service ending relating to women’s service goals; custody status with children; and global substance-use, parent-child relationship, and child development outcomes. We found that these vulnerable women were actively engaged in many services and for a long duration, early engagement was associated with greater service use, and greater service use was associated with more positive circumstances upon ending service. Results provide support for a relational approach to service that promotes not only the relationship between mother and child, and mother and service provider, but also highlights relationships among staff, between staff and management, and between community partners as integral to effective service delivery. Integrating positive relationships at all levels is critical to support vulnerable families with complex needs. 相似文献
3.
Unlike e-business few studies have examined how information is generated and exchanged between stakeholders in an e-government service chain to generate value for citizens. This case study applies the concept of service chains to empirically explore: a) how internal and external business activities in local government authorities (LGAs) contribute to electronic service delivery, and b) the impact that internal and external stakeholders have on these activities. The case study found that the diversity of stakeholders involved and lack of appropriate mechanisms for information exchange and collaboration are posing the biggest challenges for efficient local e-government service delivery. 相似文献
4.
Lauren Kogen 《Journalism Practice》2019,13(1):1-15
This study investigates how journalists covering international humanitarian crises make decisions regarding what types of information to include in stories. Specifically, the inclusion/exclusion of solutions-oriented information is addressed, since crises represent a key time during which the potential for international engagement is discussed in the mainstream media. Interviews with journalists covering hunger crises in Africa reveal an internal tension between maintaining a neutral, unbiased position and writing in a way that supports engagement and action. Ironically, perhaps, journalists find that including solutions-oriented information amounts to unethical and biased coverage, despite the fact that inclusion of solutions to social problems is an accepted and institutionalized aspect of the US news media’s mandate to the public. Reasons for this seeming contradiction are discussed, and I argue that solutions-oriented information not only can be included without demonstrating bias, but that it ought to be included to support ethical coverage that properly informs citizens about potential paths for political engagement. 相似文献
5.
核心力量训练作为传统力量训练的补充,已经逐渐走入了竞技体育运动训练领域,并取得了理想的应用成效。鉴于此,本文就针对核心力量训练在青少年篮球运动员体能训练中的应用进行了探讨。首先基于对核心力量训练与传统力量训练区别的分析,阐述了核心力量训练在青少年篮球运动员体能训练中的应用价值,然后又进一步梳理归纳了核心力量训练在青少年篮球运动员体能训练中的应用思路,以期能够为青少年篮球运动员体能训练活动的开展提供参考。 相似文献
6.
随着档案行业的发展和市场经济的推动,商业性档案培训服务应运而生,并逐渐展示出了强大的活力,这无疑为档案事业的发展提供了新思路、新动力、新方法。文章运用SWOT分析法,对商业性档案培训服务内部的优势、劣势以及外部的机会、威胁因素进行分析,进而提出了相应的发展思路和建议,以期推动商业性档案培训服务能够突破传统思想束缚、完善运营机制,使之成为档案事业发展的新增长点。 相似文献
7.
The aim of this study was to investigate videos as potential triggers of behavior. Therefore, we applied the theories of triggers and media richness to learn about the triggering efficiency of mobile marketing videos on participants’ behavioral intentions. The experiment involved three distinct test groups, each comprising 41 student participants. From the perspective of media richness theory, we observed that the different kinds of videos had quite similar effects in terms of triggering behavioral changes. However, the mechanisms explaining why triggers were present differed for each video. Further, the results reveal that the consumer's position in the information search process was the most significant reason for the triggering of any kind of effect. In addition, the instructionally designed videos were able to exert an affective triggering effect: the more participants liked the video, the more it affected their participation intention and recall scores. This study extends the media richness research by demonstrating that the effects of media richness can vary within technically similar videos, as they form different logical connections among non-verbal visual cues related to a video's storyline. 相似文献
8.
本文通过研究当前高校档案管理的重要性,结合实际的档案需求情况,分析了档案专题数据库基本的几种类型,来满足高校群体对档案信息的个性化需求,并通过对档案专题数据库模式的分析,制定了具体的应用措施,以便能够为相关人员提供信息参考。 相似文献
9.
情感在大学生幸福观教育中的效能及培育 总被引:1,自引:0,他引:1
李灵芝 《邵阳学院学报(社会科学版)》2011,10(3):110-113
大学生幸福观教育离不开情感的作用,情感在大学生幸福观教育中具有动力、调控、评价和感染效能。在大学生幸福观教育中培育情感,应做到健康塑"情"、以"情"动人、以"境"育情、"情制"结合。 相似文献
10.
学习者是远程教育的中心。市场营销中的相关理论能对研究远程学习服务质量具有借鉴作用。3789份的大样本调查数据的结构方程模型的路径分析,首次在远程教育领域验证了"服务质量→服务价值→服务满意感→行为意向"的主要影响路径。远程学习者选择远程学习服务的心理机制和行为路径是:远程学习服务质量是通过服务价值、服务满意感来对学习者行为意向产生作用。这一发现为更好地服务远程学习者提供了理论基础,也为远程学习者自身教育服务消费能力建设提供借鉴作用。 相似文献